Privacy Policy

KidsClubAlgarve Privacy Policy

At KidsClubAlgarve, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect

  • Personal Information: When you make a booking, we collect personal details such as your name, email address, phone number, delivery and collection addresses, and payment information.
  • Usage Data: We may collect information on how our website is accessed and used. This may include your IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

  • To Provide Services: We use your personal information to process bookings, deliver and collect equipment, and provide customer support.
  • To Improve Our Services: Usage data helps us understand how our website is used and how we can improve it.
  • To Communicate with You: We may use your contact information to send you updates, promotional materials, and other information related to our services. You can opt out of these communications at any time.

3. Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

4. Sharing Your Information

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and delivery services. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

  • Access and Correction: You have the right to access and correct your personal information at any time.
  • Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

7. Cookies

  • Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our site.
  • You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Children's Privacy

  • Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

  • If you have any questions or concerns about this Privacy Policy, please contact us at:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Cookies

How We Use Cookies

Our website uses cookies to enhance your browsing experience and provide you with personalized services. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, improve site functionality, and analyze site usage.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve the website's performance and user experience.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
  • Targeting/Advertising Cookies: These cookies track your browsing habits and are used to deliver relevant ads and marketing messages. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Why We Use Cookies

  • Enhance User Experience: Cookies help us remember your preferences and settings, so you have a consistent and personalized experience on our website.
  • Analyze Usage: By collecting information on how our website is used, we can identify areas for improvement and ensure the site meets your needs.
  • Marketing and Advertising: Cookies allow us to show you relevant ads and offers, based on your interests and browsing behavior.

Managing Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website. For more information on how to manage cookies, refer to the help section of your browser.

Third-Party Cookies

We may also allow third-party service providers to place cookies on your device for analytics and advertising purposes. These cookies are subject to the privacy policies of the respective third parties.

By using our website, you consent to the use of cookies as described in this Cookies Policy. If you do not agree to our use of cookies, you can adjust your browser settings accordingly or refrain from using our website.

KidsClubAlgarve Rental Policies

1. Terms and Conditions of Rental

By renting baby equipment from KidsClubAlgarve, you agree to the following terms:

  • Equipment Use: Items must be used for their intended purpose and in accordance with provided instructions.
  • Condition of Return: All equipment must be returned clean and in the same condition as delivered.
  • Damage or Loss: You are responsible for any damage, loss, or theft of equipment during the rental period. Fees may apply for repairs or replacements.
  • Rental Period: Equipment must be returned or made available for pickup at the agreed time. Late returns may incur additional charges.
  • Booking Confirmation: A deposit is required to secure your booking, which is subject to our cancellation policy.

2. Privacy Policy

We value your privacy and ensure your personal information is handled responsibly.

  • What We Collect: We gather details such as your name, contact information, rental preferences, and payment data.
  • Why We Collect It: To process your bookings, arrange delivery and pickup, and improve our services.
  • Third-Party Sharing: Your information may be shared with delivery partners or other service providers essential for fulfilling your rental.
  • Data Security: We use secure systems to protect your data and comply with legal data protection regulations.
  • Your Rights: You can request access, correction, or deletion of your personal data at any time.

For questions, contact us at [insert email/phone].

3. Refund & Cancellation Policy

We understand plans can change and have designed a flexible cancellation policy:

  • Cancellations within 3 Days: If you cancel within 3 days of the rental start date, your deposit may be forfeited.
  • Cancellations Before 3 Days: If canceled earlier, you may be eligible for a partial refund, subject to review.
  • Refund Process: Approved refunds will be processed within 7 business days.
  • Early Returns: No refunds are provided for returning items before the agreed rental period ends.

4. Equipment Use Policy

To ensure the safety and longevity of our equipment:

  • Usage Guidelines: Follow all instructions provided for using rented items. Improper use may void liability coverage.
  • Cleaning Expectations: Equipment should be returned in a clean condition. Additional cleaning fees may apply for items returned dirty.
  • Damage Reporting: Inform us immediately if equipment is damaged or malfunctioning.
  • Prohibited Use: Do not sublease equipment or use it in extreme conditions that could cause damage (e.g., water, sand, excessive heat).

5. Delivery & Pickup Policy

At KidsClubAlgarve, we strive to make deliveries and pickups convenient and reliable for both parties:

  • Delivery Areas: We deliver across the Algarve to hotels, holiday homes, and private residences. (Alvor, Portimao, Mexilhoeira Grande, Ferragudo, Parchal, Estombar, Lagos, Carvoeiro, Lagoa, Silves, Armacao de Pera, Alcantarilha, Monchique, Guia, Albufeira -delivery fees and minimum spend per order apply)
  • Scheduling: Delivery and pickup times are not fixed and will be mutually agreed upon between you and our team. We aim to accommodate your schedule while considering our availability.
  • Flexibility: We ask for your understanding and cooperation in being flexible with timing, as certain circumstances (e.g., traffic, weather, or multiple deliveries) may affect exact timings.
  • Customer Pickups: Where possible, we encourage customers to collect and return equipment directly from our location. This helps reduce waiting times and offers more scheduling flexibility.
  • Responsibility: Please ensure someone is available at the agreed location and time to receive or return the equipment if delivery or pickup is scheduled. Missed appointments may result in additional fees or rescheduling delays.
  • Communication: If changes are needed to the agreed time, notify us as soon as possible so we can adjust accordingly.
  • Missed Appointments: If you miss a scheduled delivery or pickup, rescheduling fees may apply.

6. Safety & Hygiene Policy

Your child’s health and safety are our top priorities:

  • Hygiene Standards: All equipment is thoroughly cleaned and sanitized before delivery.
  • Safety Inspections: Items are checked regularly to ensure they meet safety standards and are in good condition.
  • Customer Feedback: If you notice any issues or have special hygiene requests, please contact us immediately.

7. Liability Disclaimer

KidsClubAlgarve takes every precaution to ensure safe, high-quality equipment. However:

  • Customer Responsibility:  Once delivered, you assume full responsibility for the care and proper use of the equipment.
  • Injury or Accident: We are not liable for any injuries, accidents, or damages resulting from misuse or negligence.
  • Force Majeure: We are not responsible for service disruptions due to events beyond our control (e.g., natural disasters).

8. Customer Support Policy

We’re committed to making your experience seamless:

  •  Contact Information: Reach us at + 351 915 867 058 for questions, support, or urgent issues.
  • Operating Hours: Customer support is available from 9.30 - 18.30
  • Response Time: We aim to respond to all inquiries within 24 hours.

For urgent matters, please call us directly.